Leadership and Management Development
Effective leadership is a key part of any successful business. More importantly, harnessing these skills takes time and attention. Claire helps teams and individual leaders recognise and maximise their true potential through tailor-made workshops, facilitation and individual executive coaching.
Management Development
Overloading People Managers with lengthy training courses does not work. Claire’s flexible Management Development 101s are a series of modules covering key areas, which can be delivered in bite-sized modules or combined into one programme.
These interactive sessions involve group discussions and case studies which challenge participants to put their learning into action by practising real-life workplace scenarios.
Sample Workshops:
Leading By Example
Coaching Skills for Leaders
Influencing Skills
Appraisal Training and Goal Setting
Performance Management
Time Management
Building Effective Teams
Recruitment and Selection
HR Essentials for Managers
Management Styles
Effective Delegation
Handling Difficult Conversations
“Claire is considered as part of the team here at HUC where she works with us to develop and facilitate management and leadership development programmes. The feedback from each programme with Claire has been very positive. Claire has made it her business to know and understand HUC and our values, her creativity shone through and had to be very inventive to keep her virtual audience motivated whilst face to face training was restricted during the pandemic. All of our managers love using ‘jam boards’ as a result!”
— Deirdre Saliba - Head of HR Strategy and In Sourcing
Case Study – Management Training
The Challenge
This NHS service provider had a newly created Team Leader role within their business. The client needed a series of easily accessible Management Workshops to ensure the newly appointment line managers had the right tools and knowledge to support them when dealing with their day to day people management responsibilities.
The client wanted a series of virtual, interactive, bite-sized programmes aimed at new managers across a variety of levels and shift patterns.
What we did
We worked in partnership with the HR Team and key leadership from across the different business areas to help them identify the areas of focus. We designed and delivered a bespoke Management 101 programme covering keys areas such as: The Roles and Responsibilities of a Manager, HR Essentials for Managers, Absence Management and Managing Performance, Disciplinary and Grievance, Recruitment and Selection.
Sessions were delivered over a series of 3 months, with mixed groups across varying shift patterns in order to be accessible to all. Workshops included live case studies and interactive break out activities to ensure application of practice and deeper learning.
The result
The programme has been successfully received with positive results and feedback throughout. Team Leaders are more equipped to handle employee relations queries and challenges with minimal escalation to Senior Management. As a result, the programme is being rolled out across the wider business and additional modules are currently being designed by Claire on Coaching, Personal Effectiveness and Communication.
“The TL Management programme has really helped our team leader workforce understand their roles. It has given them the tools they need and confidence to succeed in their journey at HUC.
Claire is always willing to try new things to improve our business, taking the time to really understand what we do and where we want to get to and wouldn’t have anyone else! I always get such amazing feedback from everyone that attends one of Claire's sessions, she is a pleasure to work with 😊”
— Lauren Barden - Contact Centre Manager
